Available in: Axsy Mobile for Salesforce, Axsy Field Service, Axsy Public Sector, Axsy Retail Execution
By default, when an Axsy Smart Form has been completed, any fields that have not been answered will not be displayed in the Form Response Viewer. To view these empty fields, you need to use the field toggle to enable this.
NOTE: Hidden fields will always be empty when sent back to Salesforce in the Form Response. For more information, please see this article: Differences Between 'Hidden' and 'Invisible' Elements
If Elements have been set to 'Invisible' Mode under the Defaults tab of the Edit Properties Window, there is another option to toggle whether you want to view these fields and their values.
Changing the Empty and Invisible Toggles for a Form Response
- The default view for a Form Response means that both the field toggles are active, so empty and invisible fields are hidden.
- Select the Hiding empty fields toggle to display all empty fields as well as non-empty fields. The toggle will now be disabled and re-labeled to Showing all fields.
- Select the Hiding invisible fields toggle to display invisible fields. The toggle will now be disabled and re-labeled to Showing invisible fields.